In order to assist you as quickly as possible, we have compiled answers to our most frequently asked questions.

Where is your shop?

Bump & Me is an online shop. You can view and shop our range of products at www.bumpandme.com.mt and choose one of our delivery or collection options at Checkout.

If you prefer to shop at a physical store, some of our products are available at selected retailers across Malta. Email us at [email protected] and we will guide you accordingly.

What are the delivery options? How long will it take to receive my order? Can I collect my order?

We deliver across Malta & Gozo, with options ranging from Same Day Delivery to Standard Delivery within 1-4 working days.

You may also choose to collect your online order from one of our pick up point in Sliema, in which case your order will be ready to collect within 1 to 4 working days of the your order.

Have a look here for details: https://www.bumpandme.com.mt/delivery-or-collection/ and choose your preferred option at Checkout.

If you have any questions about your order, please email: [email protected]

📧 I placed an order but have not received an email confirmation.

Once you have submitted an order, you should receive an automated email from [email protected] If you haven’t, please first check your spam folder to see if the email is there. If not, email us at [email protected] and we will advise you accordingly.

I have a question about sizing / dimensions.

For clothing, have a look at our Size Guides: https://www.bumpandme.com.mt/size-guides/

For other products like furniture or toys, the dimensions will be written on the product page, under the ‘Description’.

If you require further assistance, we’ll be happy to guide you and you may contact Customer Services at [email protected]

Do you have any offers? When are you receiving new stock / restocks?

To keep up to date with news on stock arrivals and offers, and for discussions relating to Bump & Me, join our Facebook group: https://www.facebook.com/groups/bumpandmefriends/?ref=share

I have a question about my order, or wish to report an issue.

Please email: [email protected]

❌ Can I change or cancel my order?

We aim to dispatch orders as soon as possible once they have been placed. Therefore, we are unable to make any changes to your order once received, which includes changes to the delivery address, cancelling the order, or adding or removing items from the order. However, you may be able to return your items for a refund, in accordance with our Returns Policy.

⬅️ Can I return an item?

Please see our Returns Policy: https://www.bumpandme.com.mt/returns/

How do I become a reseller?

Please email: [email protected]

 I would like to collaborate.

Please email: [email protected]

If your question was not answered by the links above, please email [email protected] and we will answer you shortly.