We hope that you are happy with your order. However, we understand that sometimes sizing or styles might not be quite right and if you do need to return an item we are happy to offer a refund or exchange, subject to the following conditions.
We ask that items be returned to Bump & Me within 14 days of receipt in perfect saleable condition in the original packaging and with swing tickets attached. Please also return the invoice.
Contact us by email on [email protected] to notify us that you want to return an item, and whether you would like a refund or an exchange. If you would like an exchange, please inform us of the replacement items that are required.
You are responsible for cost and risk of loss or damage when returning goods. You can post your item or contact us to arrange a suitable time for you to return it to Bump & Me’s premises in Mellieha.
Items purchased on Sale must be returned within 7 days.
Once your return item is received and inspected, we will notify you by email of the approval or rejection of your refund or exchange. We will refund you as quickly as possible and always within 14 days after we receive your return. The refund will be made to the same account from which the original payment was made. In case of an exchange, we will notify you of whether your chosen replacement item is in stock.
Delivery charges are non refundable and the delivery cost will be deducted from your refund, including delivery costs not charged in case you benefitted from a free delivery offer.
If a discount was applied to your original order, the amount refunded (or the credit amount in the case of an exchange) will be adjusted accordingly.
Items received as gifts may be exchanged, under the same conditions as above. Please return the gift receipt.
Please note that the following cannot be returned or exchanged:
- underwear, lingerie, breast pumps and other breastfeeding products, nappies, teethers and soothers, nasal aspirators, toiletries, swimwear, armbands and swim floats, due to hygiene reasons;
- self-assembly furniture if assembly is part or fully completed.
Gift cards and vouchers cannot be returned or exchanged for cash.