Returns

We hope that you are happy with your purchase. Our Returns Policy is designed to make the returns procedure as smooth as possible.

Returns Period

You have 14 days to return an item for a refund or exchange, with the exception of Sale items and other conditions detailed below. The 14 days start to run from the date of delivery or the date on which the order was ready for collection.

How to Return or Exchange

Firstly, contact our customer services team by email on [email protected] to notify us that you want to return an item, and whether you would like a refund or an exchange, so that we can guide you accordingly.

We ask that items be returned in perfect saleable condition, unopened, in the original packaging and with any seals intact or swing tickets attached as applicable. We cannot accept unwanted items that have been used or with missing/damaged packaging.

You are responsible for cost (including postage/delivery and packing costs) and risk of loss or damage when returning goods.

Once your return item is received and inspected, we will notify you by email of the approval or rejection of your refund or exchange. We will refund you as quickly as possible and always within 14 days after we receive your return. The refund will be made to the same account from which the original payment was made. In case of an exchange, we will notify you of whether your chosen replacement item is in stock.

Delivery charges are non refundable and the delivery cost will be deducted from your refund, including delivery costs not charged in case you benefitted from a free delivery offer.

Payment processing fees (PayPal & Credit Card) are non refundable and such costs will be deducted from your refund.

If a discount was applied to your original order, the amount refunded (or the credit amount in the case of an exchange) will be adjusted accordingly.

Special Conditions: To make sure we handle every return or exchange with fairness, we will not accept a return or exchange in some situations, these include:

  • Items that have been opened or whose packaging is no longer intact
  • Sealed items when the seal is torn
  • Items purchased on Sale or with a promotional discount cannot generally be returned; but in case of items with sizing and provided other conditions are met, if it is not the right fit, then please email us within a day from the day of delivery or when the item was ready to collect, and return the item to us within one day, so that we have the opportunity to resell the Sale item to another customer
  • Underwear, lingerie, breast pumps and other breastfeeding products, nappies, teethers and soothers, mattresses, nasal aspirators, toiletries, swimwear, armbands and swim floats, due to hygiene reasons
  • Furniture delivered assembled; or self-assembly furniture if assembly is part or fully completed by the customer
  • Books to ensure that these are brand new for each customer
  • Failure to follow care instructions
  • Damage caused by accident, neglect, misuse or improper care
  • Items showing obvious excessive wear and tear
  • Items damaged by external factors such as flooding or fire
  • Personalised items
  • Items purchased on pre-order or reserved items
  • Gift cards and vouchers cannot be returned or exchanged for cash
  • On occasion when we feel there has been an abuse of our returns policy in the past
Gift Returns

Items received as gifts may returned for a credit voucher, under the same conditions as above. Please return the gift receipt or provide the order number.

Faulty Items

We maintain high standards and strict quality control, but occasionally a faulty item may slip through the process. If you have received a damaged or faulty item, we apologise for the inconvenience caused.

Please check your items as soon as you receive them, or at the latest within 48 hours. If you need to return a faulty item, please email our customer service team right away at [email protected] with photos of the fault and any other information regarding your issue. We will forward your email to the relevant supplier for their feedback.

Ultimately, we hope to find a happy resolution as quickly as possible. We handle faulty returns on an individual basis. If we agree with you that the item is faulty we will replace it like for like, or offer you a voucher code in exchange.

Please note that we always try to be fair and respect our customers, but we ask that you are fair in return. Please do not return items stating they are ‘faulty’ when the concern is down to normal wear and tear, misuse, or accidental damage. We regret that if care instructions are not followed correctly, we will be unable to replace the item.

Purchases from resellers

Please note that if you have purchased our products from local retail shops or other online shops, you will need to first contact the retail vendor from which you purchased for all inquiries.